Frequently Asked Questions

πŸššπŸ’¨ Shipping

⏰ How long will it take to get my order!?

Our baboons manufacture and ship your products within 1-4 business days from Brisbane, Australia. Please allow for production time βž• shipping time

πŸ‘‰All shipping is done via Australia Post
πŸ‘‰Standard service = 3-6 business days for delivery 
πŸ‘‰Express service = 1-2 business days for delivery
*Rural locations may take longer
*Big gifting periods (Christmas, Father's day etc.) may effect Aus Post delivery times

πŸŽπŸ€” Can I track my order?

Absolutely! Once your order has been shipped, you will receive an email with an Australia Post tracking number and a link where you can follow your items through the postage jungle.

🀬 I paid for Express Shipping. Why hasn’t my order arrived yet?

Good question – and there could be a few reasons! When you pay for Express Shipping, you are paying for Australia Post to ship your order faster than Standard Post. It’s actually got nothing to do with us, and is all about them prioritising your order.

 

With that in mind, if your order is taking longer than you think it should, it could be because one of the following reasons:

  • You have ordered during one of our peak times e.g. Christmas, Father’s Day, Mothers Day. This means we are working harder to get a higher volume of orders out the door to Aus Post. Your order might be delayed if there are other orders in front of yours that we need to get out the door first.
  • You ordered a customisable product. We can’t just grab this off a shelf – we have to literally make it, and this does take us a bit longer. Especially if we have a high volume of custom products to make. Please be patient with our baboons, they are going as fast as they can without making mistakes.
  • It’s a public holiday in Brisbane. Believe it or not, but Aus Post don’t do shipping on public holidays! So if you placed an order on a Friday or a weekend, you’re not going to get it on the Monday, or potentially the Tuesday. Please trust us to get it out the door to you as quick as possible.
  • You live in a regional or remote area. It’s 2021, we agree this shouldn’t be an issue, but sometimes Aus Post can’t get your order to you in the time they promise they will – and we do notice this more with our remote customers. So if you’re about to get a barge from Darwin to Tiwi Island and need your order yesterday, it might just not be realistic

🌏 What countries do you ship to?

Anywhere in Australia! AND we are now shipping to New Zealand! Unfortunately, we are not able to ship to locations outside of Australia/New Zealand... YET! We are only fresh on the scene, so we hope to have international options coming at you as soon as we can! If you are located overseas, you can still place an order to ship to an Australian or New Zealand address. Otherwise follow our socials & sign up to our newsletter and we’ll let you know as soon as international shipping is available!

πŸ“¦πŸ’² How much is shipping?

We offer flat shipping rates... and here they are!

Also we have FREE SHIPPING for every order over $75! (We gotchu 🀝)

Australia:

  • Standard Shipping (3-6 Business days) = $8.95
  • Express Shipping (1-2 Business days) = $12.95

International (Not Australia): $15

πŸŽπŸ”„ Orders & Returns

🀦 Can I update/change my order?

If you haven’t yet received a shipping confirmation email, then the answer is PROBABLY! Get in touch with us ASAP with your order number and the changes you desire and we will do our best that we possibly can to make sure you get exactly what you want.

🌢️🐡 About Us

πŸ“Where are you based/located?

We are fully based in Brisbane, Australia. Head office, warehouse and printing all done locally right here so everything can get to you spicy fresh!