Frequently Asked Questions
Our baboons prepare and or print your products within 1-4 business days from Brisbane, Australia.
Please allow for production/handling time + shipping time. All shipping is done via Australia Post.Standard service = 4-8 business days for delivery Express service = 2-3 business days for delivery*Rural locations may take longer.
International service = this will vary depending on your country, take note we are sending all our orders from down under! (Australia)
**Peak times may cause slight delays in production & shipping. ie. Mothers Day, Fathers Day, Christmas.
We offer flat shipping rates for all of Australia & NZ... and here they are!
• Domestic Letter with Tracking: Small (5-10 Business Days) = $3.95
• Domestic Letter with Tracking: Large (5-10 Business Days) = $5.95
• Standard Shipping (4-8 Business Days) = $8.95
• Express Shipping (2-3 Business Days) = $12.95
• Standard Shipping (8-15 Business days) = $15.00
International (Everywhere besides AUS + NZ):
• Standard Shipping will vary depending on your country. View your country's shipping cost at checkout.
For the Aussies, we offer FREE SHIPPING for all orders over $99 to ALL of Australia! (We gotchu 🤝)
🌎We are now shipping internationally!! Finally all our spice is available to the world!🌎
All of Australia will receive flat shipping rates whilst out international rates are dependant on country.
When you place an order with us you will receive an order confirmation email containing you order number number and details of the purchase.
Once your order has shipped, you will receive another email from us with an Australia Post tracking number and a link where you can follow your items through the postage jungle.
If you have any concerns about delays in shipping or production, just hit us up at email@example.com
Yes! If you're located in the Brisbane area (We are based in Woolloongabba) you are welcome to swing by and grab your spicy order. You will need to select 'Pick Up' as your delivery method at checkout and you'll receive an email when your order is ready to pickup!
We're happy when you're happy! 😁 If there is an issue with your order, or for any reason you are not happy with your Spicy produce, please email firstname.lastname@example.org within 2 weeks of receiving your product and one of our baboons will happily assist with your enquiry.
Ordered the wrong size? No problem!
Shoot us an email or call within 14 days of receiving your spicy merch and we will organise an exchange. Please include your order number, name of product and the size you would like exchanged.
Not at least 98% happy with the quality of your clothing? Then we are not happy either!
Contact us within 14 days of receiving and for all valid complaints we will provide you with a full refund.
All returned items must be unworn and unwashed for us to process an exchange or refund. You are required to pay the postage back to our HQ.
Email all your enquries to email@example.com
Due to the nature of personalised products, we are not able to provide exchanges or offer refunds if you change your mind after the product has been shipped.
If the personalised printed product is in any way faulty or damaged we will of course organise a replacement to be shipped to you express!
Just drop us a line at firstname.lastname@example.org and our team will get straight on it!
If there is an issue with an item you have ordered, or for any reason you are not happy with the product you've received, please email email@example.com within 2 weeks of receiving.
You may exchange an item as long as the product hasn’t been used or damaged.
Get in touch at firstname.lastname@example.org and let us know your order number and what the situation is. For exchanges you will be required to pay for postage back to us.
Email is one of the fastest methods to get a response and all emails are automatically placed in our internal support portal for our team to see.
Need to get in contact with us ASAP? No worries! Just give us a buzz or text on 0484663060 and one of our Baboons will do their best to help you out.
Please note our phones are only manned during weekdays 9am-4pm AEST