FAQs | Mother’s Day Cards
We’ve got a crack squad of baboons who work on all our designs. A fine assortment of memelords, comedy geniuses, and pop culture connoisseurs, they work hard to make sure only the funniest, filthiest, and downright SPICIEST goodies make it to our online store.
Sure, the office doesn’t smell great, but that’s the price you pay, I guess.
1. Who makes your Mother’s Day cards?
Spicy Baboon began because we saw there was a gap in the market for cards and gifts that made you laugh, blush, and cringe a little – and sometimes a combination of all three. We’ve grown plenty over the years, but we’re still the same squad of clever baboons just trying to make you ROFL.
All our designs are created by our crack squad of talented baboons at our Woolloongabba HQ. They’re clued up on all the latest pop culture and meme trends, and most of them quite like their mums too, so they’ve got a pretty good handle on things.
2. Can I return my Mother’s Day card?
If you’re not happy, we’re not happy. And if Mum’s not happy, NO ONE’s happy. If you’ve received your order and don’t think Mum will love it, contact us within 14 days of receiving it and we’ll help make it right. As long as the item hasn’t been used or damaged, we should be able to organise an exchange or a refund, with return postage at the buyer’s expense. Unfortunately, we can’t offer exchanges or refunds on personalised items unless they’re damaged or faulty.
3. How long will it take for my order to arrive?
Once ordered, our baboons prepare and ship your products within 1-4 days from Brisbane, Australia. All our products are sent via Australia Post. Within in Australia, standard shipping usually takes four to eight business days to arrive, with express shipping taking two to three business days. If you’re in a rural area, postage will likely take a little longer. The orders coming flying in in the run-up to specific holidays (including Mother’s Day), so our baboons are often very busy around this time. There’s also any number of things that can delay your postie, so we recommend getting your orders in nice and early to avoid disappointment.
4. What are your shipping rates?
We offer flat rate shipping to our Australian and NZ customers, with free delivery over $99 for the Aussies! (We gotchu, besties) Australia: • Standard Shipping (4-8 Business days) = $8.95 • Express Shipping (2-3 Business days) = $12.95 New Zealand: • Standard Shipping (8-15 Business days) = $15.00
5. Do you ship internationally?
Abso-freaking-lutely! Rates and estimated delivery time frames are dependent on which country we’re sending our products to, so fill up that cart and we’ll suss it out! As mentioned earlier, we get much busier as certain holidays approach so be sure to order well ahead of time for any international deliveries.
6. Can I pick-up my order?
If you’re based in Brisbane (or even if you’re not based in Brisbane and could just use the holiday), you can pick up your order from Spicy Baboon’s Woolloongabba HQ. Simply select ‘Pick Up’ as your delivery method at checkout, and once our baboons have done their thing and put your order together, we’ll send you an email letting you know it’s ready to collect, and what to do when you get here. Woolloongabba is well served by public transport, so it’s super easy to get to!
7. How can I get in touch with Spicy Baboon?
The fastest way to reach us is by phone. Give us a call or a text on 0484663060 and we should be able to help you out. Our phones are manned weekdays 9am-4pm – outside these ours (or if you’re a Millennial who hates talking on the phone), you can reach us via email at firstname.lastname@example.org