Frequently Asked Questions
1. Who makes your Fathers’s Day card?
Our Woolloongabba HQ is run by a team of very funny, very clever, and very smelly baboons, who delight in crafting the wittiest of designs for our Father’s Day cards. What are their qualifications? Why I’m glad you asked! A BA in Tomfoolery (they minored in Pull My Finger), a Masters in Memes, and a PhD in Really Bad Dad Jokes. Oh, and they really love their dads, so that probably helps too.
2. Can I return my Father’s Day card?
If something’s wrong with your order, or if it’s arrived and you don’t think Dad is going to love it, please contact us within 14 days of receiving it and we’ll help make it right. As long as the item hasn’t been used or damaged, we should be able to organise an exchange or a refund, with return postage at the buyer’s expense. If you’ve ordered a personalised item, we won’t be able to offer a refund unless the item is broken or damaged, so be sure to check your order carefully before purchasing.
3. How long will it take for my order to arrive?
Once we receive your order, our baboons will prepare and ship your products within 2-4 days from Brisbane, Australia. All our products are sent via Australia Post. Within in Australia, standard shipping usually takes four to eight business days to arrive. If you need your gifts a little faster, you can upgrade to express shipping which should get your order to you within two to three business days. These are metro area estimates – if you’re ordering from a rural area, postage will likely take a little longer. The orders come in thick and fast in the run-up to specific holidays (including Father’s Day), so our baboons are often very busy around this time. That’s why we recommend getting your orders in as early as possible to avoid disappointment. A lot of our designs are available year-round, so why not plan ahead? Dad would be proud!
4. What are your shipping rates?
We offer flat rate shipping to our Australian and NZ customers, with free delivery over $99 for the Aussies! (We gotchu, besties) Australia: • Standard Shipping (4-8 Business days) = $8.95 • Express Shipping (2-3 Business days) = $12.95 New Zealand: • Standard Shipping (8-15 Business days) = $15.00
5. Do you ship internationally?
Absolutely! Unfortunately, we can’t offer flat rates as shipping costs and estimated delivery time frames are dependent on which country we’re sending our products to, but fill up that cart and we’ll do the maths for you!
As mentioned earlier, we get much busier as certain holidays approach, including Father’s Day, and things like postal and customs delays are very much out of our control, so be sure to order well ahead of time for any international deliveries.
6. Can I pick-up my order?
You sure can – if you’re based in Brisbane and fancy skipping out on postage fees, simply select ‘Pick Up’ as your delivery method at checkout. Once our baboons have done their thing and put your order together, we’ll send you an email letting you know it’s ready to collect, along with some instructions on what to do when you reach our Woolloongabba HQ.
7. How can I get in touch with Spicy Baboon?
The fastest way to reach us is by phone. Give us a call or a text on 0484663060 and we should be able to help you out. Our phones are manned on weekdays 9 am- 4 pm – outside these hours (or if you’re a Millennial who hates talking on the phone), you can reach us via email at firstname.lastname@example.org