FAQs | Mother’s Day Personalised Gifts
We’ve got a crack squad of baboons who work on all our designs. A fine assortment of memelords, comedy geniuses, and pop culture connoisseurs, they work hard to make sure only the funniest, filthiest, and downright SPICIEST goodies make it to our online store.
Sure, the office doesn’t smell great, but that’s the price you pay, I guess.
1. Who makes your personalised Mother’s Day gifts and cards?
We’ve got a talented squad of baboons at our Brisbane HQ who combine their love of memes, mums, and bad jokes to make some of the best Mother’s Day gifts around. Once we’ve nailed the design and we’ve got your order, our baboons will work their magic and craft the perfect personalised gift for your mum!
2. Can I return my personalised Mother’s Day gift?
Unfortunately, we can’t offer exchanges or refunds on personalised items unless they’re damaged or faulty. Much like your mum, they’re one of a kind, and, also like your mum, you can’t really change your mind if you don’t like the one you’ve got. If you’ve ordered any of our other items and you’re not happy, you’ve got a good 14 days to reach out and let us make it right. As long as it hasn’t been used or damaged, you can send it back to us, but please note that return postage is at the customer’s expense.
3. How long will it take for my order to arrive?
Once ordered, our baboons prepare and ship your products within 1-4 days from Brisbane, Australia. All our products are sent via Australia Post. Within in Australia, standard shipping usually takes four to eight business days to arrive, with express shipping taking two to three business days. If you’re in a rural area, postage will likely take a little longer. The orders coming flying in in the run-up to specific holidays (including Mother’s Day), so our baboons are often very busy around this time. Things like poor weather and postal delays can slow things down too, so we recommend getting your orders in nice and early to avoid disappointment.
4. What are your shipping rates?
We offer flat rate shipping to our Australian and NZ customers, with free delivery over $99 for the Aussies! (We gotchu, besties) Australia: • Standard Shipping (4-8 Business days) = $8.95 • Express Shipping (2-3 Business days) = $12.95 New Zealand: • Standard Shipping (8-15 Business days) = $15.00
5. Do you ship internationally?
We sure do! We can’t offer a flat rate for this, as it all depends on what you’re ordering and where it’s going, so fill up that cart and we’ll work it out for you.
As mentioned earlier, we get much busier as certain holidays approach so be sure to order well ahead of time for any international deliveries.
6. Can I pick-up my order?
Brisbane customers are more than welcome to pick up their order at our Woolloongabba HQ. Non-Brisbane customers are also welcome to do so, but the cost of the flights here might work out to be a bit more than our postage rates. But you do you, boo. Simply select ‘Pick Up’ as your delivery method at checkout, and once our baboons have put your order together, we’ll send you an email letting you know it’s ready to collect, along with some instructions on what to do when you get here.
7. How can I get in touch with Spicy Baboon?
The fastest way to reach us is by phone. Give us a call or a text on 0484663060 and we should be able to help you out. Our phones are manned weekdays 9am-4pm – outside these ours (or if you’re a Millennial who hates talking on the phone), you can reach us via email at firstname.lastname@example.org